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Customer Satisfaction Guarantee

Refund & Cancellation Policy

Last Updated: November 1, 2026 • Governed by Paddle.com (Merchant of Record)

14-Day Full Money-Back Guarantee

We want you to be completely satisfied with LedgerVault. If our statement conversion tool does not meet your expectations for any reason within the first 14 days of your initial subscription purchase, we will provide a 100% full refund with no questions asked.

1. How to Request a Refund

To request a refund within the 14-day window, simply send an email to support@ledgervault.com or click the customer support link on your Paddle receipt. Please include:

  • The email address associated with your subscription
  • Your order number or transaction receipt ID (e.g. from Paddle)

2. Subscription Cancellation

You can cancel your subscription at any time. When you cancel, your account remains active with full high-volume conversion access until the conclusion of your current paid billing cycle, and you will not be billed again.

3. Processing Timelines & Funds Return

Once approved by our team or Paddle, refunds are processed immediately. The funds will appear back on your original payment card within 3 to 7 business days depending on your issuing bank.

4. Merchant of Record Inquiries

Our order process is conducted by our online reseller and Merchant of Record, Paddle.com. Paddle also handles order-related inquiries and refunds in compliance with international commerce regulations.